Refund policy

Refund Policy for Grosva.com

At Grosva.com, we strive to ensure that our customers are fully satisfied with their purchases. In the event that you receive a defective product, please follow the guidelines below to initiate a refund:

Return Window

• Customers have 15 days from the date of purchase to request a refund for defective items.

Condition of Returned Items

• Only defective pieces are eligible for a refund. The item must be in its original condition, with any original packaging and tags attached.

Refund Request Method

• To request a refund, please contact us via WhatsApp at +91 7009101670. Provide your order number and details of the defect.

Refund Method

• Refunds will be processed using the original payment method.

Exclusions

• Customized sizes based on the customer’s personal requirements are not eligible for return or refund.

Restocking Fees

• No restocking fees will be applied to returned items.

Return Shipping

• Customers are not responsible for return shipping costs. We will provide a prepaid shipping label for defective items.

Exceptions

• If you receive an incorrect item or a defective product, please contact us within the return window for a replacement or refund.

For any additional questions or concerns regarding our refund policy, please contact our customer service team.